Refund Policy
Effective Date: 06/01/2026
Thank you for supporting My Care Plan.
My Care Plan with CareShare is a digital product. Because digital products can be downloaded, copied, or accessed immediately after purchase, all sales are generally final once the download, access link, or digital product file has been delivered.
No Refunds After Download or Access
Refunds are not provided after the app file, download link, access instructions, or digital product has been delivered, except in limited situations described below.
When a Refund May Be Considered
A refund may be considered if:
The customer was charged more than once for the same purchase.
The customer completed payment but did not receive access to the purchased product.
The download file was unavailable, incomplete, or corrupted, and we are unable to provide a working replacement.
The app cannot be opened or installed due to a verified product issue that we are unable to reasonably correct.
The purchase was made in error, and the product was not downloaded, accessed, installed, or used.
When Refunds Are Not Provided
Refunds are not provided for:
Change of mind after purchase.
Failure to read the product description, download instructions, or system requirements.
Not using the product after purchase.
Device incompatibility when the stated system requirements were not met.
User error, deleted files, lost files, or failure to follow setup instructions.
Requests made after the refund request period has expired.
Refund Request Period
Refund requests must be submitted within 7 days of purchase. Requests submitted after 7 days may not be eligible for review.
How to Request a Refund
To request a refund review, contact us at:
Please include:
Your name
The email address used for purchase
Order number, if available
Date of purchase
A short explanation of the issue
We may ask for additional information to help verify the issue and determine whether a refund is appropriate.
Technical Help First
Before approving a refund for a technical issue, we may offer reasonable troubleshooting steps, replacement download access, updated files, or setup guidance.
If the issue cannot be resolved and meets the refund conditions above, a refund may be approved.
Processing Approved Refunds
Approved refunds will be returned to the original payment method when possible. Processing times may vary depending on the payment provider or financial institution.
Medical Disclaimer
My Care Plan is an organization and support tool. It does not provide medical advice, diagnosis, treatment, emergency services, or professional healthcare services. Always follow guidance from qualified healthcare professionals.
Policy Updates
We may update this Refund Policy from time to time. Any changes will be posted on this page.
Contact
For refund questions or technical support, contact: